FAQ
Q: How can I create an account?
A: At the top right corner of the homepage, click the new account icon and submit your account request form. Please upload a copy of your Tax EIN certificate. You will receive an account activation email within 24 - 48 hours, once the request has been approved.
Q: Is online ordering the only option?
A: If online ordering isn't for you, please call our office and you will be directed to your sales representative to assist you in placing your order.
Hours: 8AM - 5PM 626-940-5677
Q: Can you price match?
A: Price matching is available through phone orders (some restrictions apply), online price matching is currently unavailable.
Q: I Received the wrong product, how do I return?
A: Please e-mail us at info@lavaporwholesale.com
SubjectL Shop name #order
Briefly explain which item is incorrect and complete the RMA Request Form, we will e-mail you back with our return address or a return label.
Please click HERE for the RMA Request Form (Must be completed fully in order to proceed with the return process)
Q: Can I access my purchase history/invoice from the website?
A: Only online order history can be viewed through the website, all orders prior to that will not reflect through your online account. Your sales representative can send you any previous invoices upon request.
Q: Can I apply my existing credit through the website?
A: Unfortunately all existing credits on our system must be redeemed through a sale rep manually.
But If the customer places their orders online, they are able to access their credits by using their LA Cash. If for any reason, LA Cash has not been adjusted in the system, please contact your sales representative for more information.
Q: What payment method do you accept?
A: We accept VISA, MasterCard, Discover & AMEX for credit card payments.
Q: Do you accept PayPal?
A: Unfortunately, we currently do not accept PayPal.
Q: Do you accept Chase QuickPay?
A: Yes, you may select Behalf as a payment option and send to accounting@lavaporwholesale.com.
Q: Do you accept wire transfer/bank deposit?
A: Yes, we accept wire transfer to Chase, Bank of America, and Wells Fargo. Please call (626)-940-5677 or e-mail info@lavaporwholesale.com for more information.
Q: Do you accept check?
A: Yes, check is accepted.
Q: What is your return policy?
A: Please click HERE to visit Shipping and Returns page
Q: Will I receive a notification for unfulfuilled products?
A: If we are unable to fulfill your product we will notify you via e-mail with your respected credit.
Q: Where is my tracking number?
A: Due to alternative shipping methods, we are unable to provide tracking information. Please contact your sales rep if you have any questions.
Q: How long does it take for an order to be shipped?
A: All orders including expedited shipping will take 24 - 48 hours for fulfillment.